Configuring Agent Operations for Agentforce Connector 1.2

Use these guidelines to configure the Start agent conversation, Continue agent conversation, and End agent conversation operations for Agentforce Connector.

Configure the Start Agent Conversation Operation

The Start agent conversation operation establishes the connection between the app and the agent. This is the first step to enable an external application to interact with the AI agent.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Agent list
  
  Select the agent to invoke. The list shows only agents that are currently active in the org. The connector filters out any agents that aren’t in the active state.
- Bypass User
  
  Select whether to use the agent-assigned user instead of the logged-in user. Setting this to True allows the agent to use its own permissions to access the necessary Data Cloud assets. This enables the agent to answer the user’s query even if you lack direct access.

Output

The operation returns a session ID for the interaction between the app and the agent. The session ID is used as an input for the Continue agent conversation operation.

Configure the Continue Agent Conversation Operation

The Continue agent conversation operation surfaces the message from the MuleSoft application to the agent. The agent maintains the context of the conversation and provides a relevant response (or actions) according to the user’s input.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Message
  
  Enter plain text instructions to help the agent make decisions for different use cases.
- Session ID
  
  Enter the session ID that was returned with the Start agent conversation operation. This is required to send the prompt defined in the Message field to the agent.

Configure the End Agent Conversation Operation

Use the End agent conversation operation to close the session after the agent responds.

Sessions are closed automatically after three days of inactivity.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Session ID
  
  Enter the session ID that was returned with the Start agent conversation operation.