Troubleshoot Agentforce for Anypoint Code Builder
The following errors sometimes occur when you use Agentforce for Anypoint Code Builder.
Unexpected Query Results When Using the Agentforce Generative Flow Feature
If the generative flow doesn’t return accurate and useful results for the messages you enter, rewrite your message and follow the guidelines to craft an effective message.
Troubleshoot Agentforce Access Errors
If you can’t access Agentforce, contact your Anypoint Platform organization administrator. If you’re the organization administrator, check these considerations:
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You accepted the terms and conditions and enabled Einstein for Anypoint Code Builder for your organization.
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The Salesforce organization you are connected to for Agentforce requests has Generative AI enabled. For more information, see Set Up Einstein Generative AI.
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The Salesforce organization you are connected to for Agentforce requests has an established a tenant relationship with your Anypoint Platform organization, and the connection is enabled.
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The Salesforce organization you are connected to for Agentforce requests is valid. For example, verify that it’s not expired or otherwise disabled.
Troubleshoot Anypoint Platform Authorization Errors
If you receive an authorization error, contact your Anypoint Platform organization administrator. If you are the organization administrator, check the following:
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The user has the Mule Developer Generative AI User permission assigned in Anypoint Platform access management.
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You accepted the terms and conditions to enable Einstein for your organization.
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Your Anypoint Platform organization is current and active.
Agentforce Doesn’t Appear for EU Cloud Users on the Desktop IDE
If you are signed in to your Anypoint Platform account on the EU Cloud and Agentforce doesn’t appear in the UI, verify the following:
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You completed the Set the Desktop IDE to the EU or US Cloud procedure.
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You are signed in to Anypoint Platform through the Anypoint Code Builder app.