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Zendesk Connector Release Notes

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Anypoint Connector for Zendesk enables you to connect to the Zendesk’s Support API.

Guide: Zendesk Connector User Guide

1.1.13

September 4, 2026

What’s New

  • This release includes general security fixes.

Compatibility

Software Version

Mule

4.2.1 or later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

1.1.12

August 24, 2026

What’s New

  • This connector version requires Mule runtime 4.6.22 or later if you’re using Mule 4.6.x, or Mule runtime 4.9.9 or later if you’re using Mule 4.9.x. If you prefer not to upgrade your Mule runtime, use the connector version released immediately after this one.

Compatibility

Software Version

Mule

4.2.1 or later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

The jackson-databind library is upgraded to version 2.22.2 to address reported security vulnerabilities.

W-23441684

1.1.11

July 19, 2026

Compatibility

Software Version

Mule

4.2.1 or later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

These libraries are upgraded to address reported security vulnerabilities:

  • The commons-io library is upgraded to version 2.22.0.

  • The jackson-databind library is upgraded to version 2.22.0.

  • The guava library is upgraded to version 33.6.0-jre.

  • The commons-lang3 library is upgraded to version 3.18.0.

W-22899607

1.1.10

April 3, 2026

Compatibility

Software Version

Mule

4.2.1 or later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

These libraries are upgraded to address reported security vulnerabilities:

  • The commons-io library is upgraded to version 2.21.0.

  • The json library is upgraded to version 20251224.

  • The guava library is upgraded to version 33.5.0-jre.

W-21506502

The connector now uses updated packaging to prevent the DuplicateExportedPackageException error and the exported packages no longer conflict with the REST SDK packages of other connectors when you use multiple REST-based connectors in the same Mule application.

W-21404087

1.1.9

May 13, 2025

Compatibility

Software Version

Mule

4.2.1 or later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

The New ticket created and Existing ticket updated operations now continue polling even if a 429: TOO_MANY_REQUEST error occurs.

W-18232839

1.1.8

May 23, 2024

What’s New

  • This connector is now compatible with Java 17.

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

OpenJDK

8, 11, and 17

1.1.7

February 7, 2023

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

OpenJDK

8 and 11

Fixed Issues

Issue Resolution ID

The external ID value is now represented as a string instead of a number as per the Zendesk API.

W-12360287

1.1.6

December 12, 2022

What’s New

  • The com.fasterxml.jackson.core library is upgraded to version 2.13.4.1.

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

Issue Resolution ID

The com.fasterxml.jackson.core library is upgraded to version 2.13.4.1 to address reported security vulnerabilities.

W-11933496

The connection no longer breaks when Zendesk sources are idle for long durations when deployed on CloudHub.

W-12040415

1.1.5

July 7, 2022

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

Issue ID

Previously, when a new ticket was created, the New ticket created and Existing ticket updated sources were both invoked. Now, only the New ticket created source is invoked when creating a new ticket.

W-11264280

1.1.4

April 11, 2022

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

Issue ID

Fixed reported security vulnerabilities by upgrading the Jackson Databind library from com.fasterxml.jackson.core:jackson-databind:2.13.1 to com.fasterxml.jackson.core:jackson-databind:2.13.2.2.

W-10920460

1.1.3

February 21, 2022

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

Issue ID

Fixed Zendesk vulnerability regarding jackson-databind library.

W-10702347

1.1.2

February 10, 2022

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

Issue ID

Optimized the connector to improve its overall stability and performance.

CSCA-1318

1.1.1

November 3, 2021

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

  • Optimized the connector to improve its overall stability and performance.

1.1.0

October 5, 2021

What’s New

  • Added new operations:

    • Upsert an organization

    • Upsert a user

    • Search

  • Removed apiVersion as a default value from the baseUri connection parameter. Now, apiVersion is a separate connection parameter in all of the connection providers.

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

1.0.1

February 12, 2021

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Fixed Issues

The connector was not discoverable in Anypoint Studio.

1.0.0

January 29, 2021

Compatibility

Software Version

Mule

4.2.1 and later

Zendesk Support API

N/A

Additional information can be found here:

See Also