Requesting Access to a Portal for Salesforce Users

Salesforce users can request portal access when they don’t have Single Sign-On (SSO) configured.

Before you request access, confirm that you don’t have a Single Sign-On (SSO) configuration. Having an SSO configuration can cause issues in the portal. For example, you might not see all APIs available to you if they are not available in the SSO configuration.

If the request access component is available on a portal, Salesforce users can request access. Users can request access by entering their username and clicking the Requests access button or the Submit request button.

When the request is approved, an email is sent with login information.