Troubleshooting Linux Services

The following topics provide possible causes for service issues and describe how to troubleshoot:

Omni Gateway Service Failed to Run

The flex-gateway.service status displays failed after running the systemctl list-units flex-gateway* command.

To diagnose the service failure, run the following command:

journalctl -u flex-gateway

If the output of the journalctl command includes this line:

flex-agent[3253]: panic: could not read platform configuration: open : no such file or directory

The problem can be resolved by running chmod on the files created during registration.

If your error does not appear, attempt to restart Omni Gateway:

sudo ldconfig
sudo systemctl restart flex-gateway